Refund policy

Elli.aM Return and Refund Policy

At Elli.aM, we are committed to ensuring your satisfaction with our handcrafted, eco-friendly clothing. Please review our return and refund policy below:

1. Cancellation Policy

• Order Cancellation: Once an order has been placed, it cannot be canceled. We encourage you to review your order carefully before completing your purchase.

2. Exchange and Refund Policy

• Eligibility for Exchange or Refund:

• You may request an exchange or refund if the product you receive is incorrect (not matching your order) or damaged upon arrival.

• Exchanges are allowed one time only and are subject to availability.

• Sizing Assistance:

• If you are uncertain about sizing, we encourage you to contact us prior to placing your order. Our team is happy to assist in recommending the right size for you.

3. Reporting a Problem

• Timeframe for Reporting Issues:

• Any issues with your product must be reported within 7 working days of receiving the item.

• Once you report an issue, you will have 7 days to return the product to us after we confirm the return process.

4. Return Process

• How to Initiate a Return:

• To initiate an exchange or refund, please contact our customer service team at siris@elliamshop.com .

• Please provide your order number, a description of the issue, and any relevant photos.

• Our team will guide you through the return process.

• Return Shipping:

• Customers are responsible for return shipping costs unless the product received was incorrect or damaged.

• We recommend using a trackable shipping method to ensure your return is received.

5. Refund Processing

• Refund Method:

• Refunds will be issued to the original payment method used at the time of purchase.

• Please allow 7-10 business days for the refund to be processed once we have received and inspected the returned item.

6. Final Sale Items

• Non-Returnable Items:

• Please note that sale items, gift cards, and customized products are final sale and are not eligible for return or exchange.

7. Contact Us

• If you have any questions about our return and refund policy, please contact our customer service team at siris@elliamshop.com or Line: @Elli.Am.th. We are here to help and ensure your experience with Elli.aM is a positive one.